Learn about Travel Insurance

What about the small print?

We hate small print. Just like you do. After all, we’ve nothing to hide. So here, big as you like, are a few things we need to tell you. They are important, because they relate to your rights. Here goes…

Bradford & Bingley have teamed up with FirstAssist Insurance Services Limited to provide a service which identifies your requirements and provides advice where needed. Policies are underwritten by Great Lakes Reinsurance (UK) PLC. FirstAssist will aim to always provide you with comprehensive cover, not to mention a first class service. However, if you have cause for complaint please let them know by calling 0800 169 4078 – they are pretty successful at solving most problems first time.

If your complaint is not resolved satisfactorily, you have the right to speak to the Customer Relations Manager or write to: FirstAssist Insurance Services Ltd, PO Box 500, 1 Drake Circus, Plymouth, Devon PL1 1QH.

We are keen to make certain you receive a reply as quickly as possible – and we promise the answer you get from us will be just and fair. If you remain unhappy with the response you receive, you may refer your complaint to the:

Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall,London, E14 9SR.

How do I get a quote?

Right, ready to go? Getting a quote is really easy. And there’s no messing about because we know you’ve got better things to do like planning your holiday. We’re sure you’ll find this travel insurance the perfect choice. So give us a call and we’ll sort everything out, quick as a flash.

How easy is it to get a quote?

Just give us a call on 0800 169 4078, quoting reference T013. Our lines are open 8am – 8pm Monday to Friday, 8am – 7pm on Saturdays and 9am - 5pm on Sundays. Calls may be monitored and recorded.

What do I need when I call?

It helps to have your credit or debit card to hand, an idea of the type of cover you want, your travelling details and any other important information such as health details as well as the dates when you’re planning to travel (for single trip insurance).

1   |   2   |   3   |   4