As of 29 September 2008 all of Bradford & Bingley's retail branches and its savings accounts were transferred to Abbey. On January 11 2010 these were rebranded to Santander
The remainder of the business was taken into public ownership by the government. This means that Bradford & Bingley are still responsible for servicing the needs of customers with existing mortgages and insurance policies. In addition, Bradford & Bingley are also still responsible for servicing protection policies and certain investment products depending on when they were sold.